Privacy Policy

Last updated: 13.01.2026

This Privacy Policy explains how S.R.L. IONEX-TRANS (hereinafter referred to as IONEX or “we”) collects, uses, protects, and processes your personal data in accordance with Law No. 133 of July 8, 2011 on the protection of personal data in the Republic of Moldova. Law No. 133 of July 8, 2011 on the protection of personal data in the Republic of Moldova.

By using the website www.ionex.md and our services, you agree to this Policy.

1. General Information

Data Controller: IONEX-TRANS SRL
IDNO: 1003601007150
Legal address: s.Costești, r-nul Ialoveni
Phone: +37369961188
Email: ionextrans@gmail.com
Website: www.ionex.md

2. What Data Do We Collect?

IONEX collects and processes the following categories of personal data:

2.1. Data Provided Directly by Users

Identification data: First name, last name, date of birth, gender
Contact details: Phone number, email address, residential address
Billing details: Information required for issuing invoices and processing payments

2.2. Automatically Collected Data

Technical data: IP address, device type, browser used, operating system
Cookies and similar technologies: Information about interaction with our website (see Cookie Policy)

3. How Do We Use Your Data?

The collected data is used exclusively for:

Communication with users: Confirmations, cancellations, notifications
Billing and accounting: Issuing financial documents
Service improvement: Evaluations, feedback, optimization of the user experience
Marketing (only with your consent): Promotions, personalized offers, newsletters
Compliance with legal obligations

4. Legal Basis for Data Processing

The processing of data is based on the following legal grounds:

Performance of a contract – when we schedule a meeting and provide services
Legal obligations – in accordance with tax and health legislation
User consent – for marketing communications and the use of certain cookies
Legitimate interest – for improving services and protecting the Provider’s rights

5. With Whom Do We Share the Data?

Your data may be shared with:

Tax authorities: For compliance with legal obligations
IT and marketing service providers: Website hosting, CRM, advertising campaigns

We do not sell or transfer your personal data to third parties for commercial purposes!

6. How Long Do We Retain the Data?

Accounting data: Minimum 5 years, in accordance with tax legislation
Marketing data: Until consent is withdrawn
Technical data and cookies: In accordance with the Cookie Policy

7. Data Security

IONEX implements appropriate technical and organizational measures to protect data against unauthorized access, loss, or alteration.

Encryption of sensitive data
Restricted access to data
Secure servers
Strict confidentiality policies for staff

8. Users’ Rights

In accordance with Law No. 133/2011, you have the following rights:

Right of access: You may request a copy of the data processed about you.
Right to rectification: You may request the correction of inaccurate information.
Right to erasure (“right to be forgotten” In certain circumstances.
Right to restriction of processing If you contest the accuracy of the data.
Right to data portability The transfer of data to another controller, upon request.
Right to object You may object to the processing of your data for marketing purposes.
Right to lodge a complaint You have the right to file a complaint with the National Center for Personal Data Protection (CNPDCP) of the Republic of Moldova.

To exercise your rights, you may contact us at +(373) 699 61 188.

9. Cookies and Tracking Technologies

The Site uses cookies to:

Personalizing the user experience
Analyzing website traffic
Remarketing services

For details, please refer to Cookie Policy.

10. Transfer of Data Outside the Republic of Moldova

If it becomes necessary to transfer data outside the country, we ensure that appropriate safeguards are implemented in accordance with applicable legislation.

11. Changes to the Privacy Policy

IONEX reserves the right to update this Policy periodically. Any changes will be published on this page, and users will be notified where necessary.

12. Contact

For questions or requests regarding this Policy, you may contact us at:

📍 Address: Ștefan cel Mare Street, No. 3, Costești Village, MD-6813, Ialoveni District, Republic of Moldova
📧 Email: ionextrans@gmail.com
📞 Phone: +(373)69961188

This Privacy Policy is in accordance with Law No. 133/2011 on the protection of personal data in the Republic of Moldova.

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